News and analysis from Financial Times reporters around the world. FT News is produced by Fiona Symon and Aimee Keane.
How should journalists respond to readers who comment on their articles? Should offensive comments be deleted? Sarah Gordon, the FT's business editor, discusses the merits of engaging with readers with Andrew Hill, management editor, Lilah Raptopoulos, from the FT's audience engagement team, and Sarah O'Connor, employment correspondent.